Having trouble with my wd discovery backup
![having trouble with my wd discovery backup having trouble with my wd discovery backup](https://www.partitionwizard.com/images/uploads/articles/2019/04/wd-backup-not-working/wd-backup-not-working-2.png)
- #Having trouble with my wd discovery backup manual
- #Having trouble with my wd discovery backup software
- #Having trouble with my wd discovery backup free
#Having trouble with my wd discovery backup free
Would you suggest I do a complete reformat of the WD Elite drive before using it for future backups or would I lose WD Software, etc that I might need in future? I installed Treesize free as recommended by you in another discussion so that I could very selectively go through files and folders, deleting unwanted items one at a time but find that for the very large files Treesize freezes up after a while and doesn't perform the deletion. I'm now going to go through the backed up items on the new disk to ensure, insofar as is possible by opening and closing a number of the files, that these are all ok and can be recovered when and if necessary before deleting them from the WD Elite drive. I can only presume that WD Explorer backups are included in one or more of these exclusions and hope this topic can help others with the same issues in future. The backup itself took ATI some considerable time to preform and verify. My apologies for the tardy reply but I had been trying out varying options and eventually managed to do the backup after I had deleted every single item from the exclusion list as per your example.
![having trouble with my wd discovery backup having trouble with my wd discovery backup](https://d1rytvr7gmk1sx.cloudfront.net/wp-content/uploads/2016/04/fig-a-4-25.png)
#Having trouble with my wd discovery backup manual
As I say, the drives have no problem seeing and talking to one another, the manual backups on N being transferred to M without any problems. I must be missing something really basic or silly. To re-test, I went back into ATI and took out all the other folders I wanted to include in the backup, changing the source setting on drive N to incorporate just the user folder called "Paul" that sits under the WD backup folder with the long name, but it backs up nothing notwithstanding that Acronis says the backup was successful after just one minute. I'm presuming the only reason you had to map the drive is because yours is on a network and not because of any issue with the specific WD Explorer folder on the WD Elite drive (N) which, like the WD Passport drive (M) is connected to my computer via USB and both of which show up as drives on my desktop.
#Having trouble with my wd discovery backup software
Steve, if you did all of that for me, I'm most grateful especially for the fact that you have the same drives and software and can see exactly what to I need to do. Am I correct and, if so, is there anything else I need to look out for? My assumption is that I would first have to use the recovery facility in WD Discovery to transfer the files to the new disk and not the Acronis backup one. If so, what is the correct way to transfer the older backup that was made using different software onto the new drive in Acronis format that would enable me to recover the files from the new drive at some future date when I no longer have access to the WD software? My thinking is that this is because the latter was backed up using WD proprietary software that Acronis cannot/won't use (a bit like a German speaker refusing to accept a Spanish book in his library). It seems that the backups done using the WD software did not backup.
![having trouble with my wd discovery backup having trouble with my wd discovery backup](https://venturebeat.com/wp-content/uploads/2018/11/Screenshot_20181121-010943-e1542840507252.png)
When trying to do so, I discovered that only a very small portion of the files were transferred, these being the odd backups I had performed manually.
![having trouble with my wd discovery backup having trouble with my wd discovery backup](https://rubenerd.com/files/uploads/photo.wd3200bjkt.jpg)
I now want to clean up the My Book Elite and use it as a secondary backup source but first need to transfer the existing documents onto the new drive using the Acronis backup facility. I now have a 4 TB WD Passport drive and am using Acronis True Image 2019 for this purpose. Over the years I used the WD Discovery backup software that came with my WD My Book Elite to back up my desktop.